When you order products from La Espanola you can be assured we will ship your merchandise with the utmost care. We use UPS as our preferred shipping method to deliver products right to your door! On oversized items we may use an LTL Shipping Carrier as well as for large or pallet orders. Please check the information below to review our shipping policies.
Please check all addresses carefully. All incomplete and/or incorrect addresses provided to us that UPS can not deliver, also, or change of address should occur, will be charged an added service charge to your credit card of $12.00.
LA ESPANOLA MEATS, INC. guarantees delivery only to the addresses that we are provided with. If we are unable to deliver the package, we will return your order to our establishment. If the product arrives in good condition, we can send the package back out to you and charge you only the shipping to re-send. If the product does not arrive in good condition, you will be responsible for the charges of a new order.
We strive to ship orders the same day they are placed, but in some instances orders received Thursday or Friday that requires more than 1 business day to ship will be sent out on Monday or the first day of the beginning of the week
Orders that do not require special handling and/or non-perishable will be sent out within one business day, with exception of the Christmas holiday. Perishable orders placed after Wednesday that only requires one to two business day ship will be sent the same day or the following day of order placed with exception during the Christmas holidays.
Orders placed after Tuesday that are perishable requiring more than two business days to ship will be held until the following Monday to ship to guarantee freshness.
For overnight delivery (both regular and early a.m.), orders placed by Thursday at 3:30 p.m. PST will ship that day, if not the following day.
For overnight delivery on Friday, it will be delivered on Monday. Customers that need a Saturday delivery must call by 3:30 p.m. PST.
Orders that require signature for delivery and someone must be present to accept the delivery will have three attempts made. No changes can be made once an order has shipped.
Changes to orders must be received immediately by fax, email to email@example.com as once your order has shipped no changes can be made.
Please contact our customer service team at (310) 539-0455 Monday through Friday from 8:30 a.m. to 5:00 p.m. PST
Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
Please send back any item that you are not completely satisfied with no later than 20 days from the invoice date.
For questions on perishable items, contact our Customer Service Department.
La Española Meats, Inc.
Be sure to include your name, and phone number, along with a brief explanation for the return without express shipping. Upon receiving we will contact you. You may return any item within 20 days of receipt for a refund, credit or exchange (minus shipping & handling).